If nothing is rooted in people's / society's / community's / government's wants and needs, then what incentives are left for progress?
> Most innovators are not driven by the constant complaints of other people.
I think you may be conflating inventors with innovators. Inventors, like innovators, are a product of their time. The leaps and bounds come from invention. And invention follows necessity, as an old saying goes.
I wasn't talking about needs, I was talking about complaints.
Innovators/Inventors are driven by their needs, not by other people's complaints. Unless they need to stop their spouses complaining or something like that.
They sure did complain about slow transit. Of course, the key isn't listening to customer's solutions but to their problems, and then inventing on their behalf. This is what Amazon calls "customer obsession".
A lot of (most?) innovation is driven by problems that need solving. It's a lot easier to start a company if there is already a large audience that really wants a problem solved and are willing to pay for the solution.
Having an amazing novel idea and then convincing people not having it in their life is a problem is way harder
"Complain" sometimes takes on the nuance of unproductive whining (repeatedly bringing up problems that others in the situation cannot fix), entitled attitude (why aren't things such and such: everyone around me should accommodate to me), excessive focus on minor things (I hate this whole situation that I can't change, and I can make that constantly known by harping on minor aspects) and such.
You did because you stated there is no utility in communicating needs via complaint. I think you are digging a hole and instead of realizing how deep you have dug, you just keep going hoping to find yourself on the winning side of this silly semantic debate.