Well said, A basic consumer shouldn't be expected to be aware of OPSEC for repairing a broken phone(which in this case seems to be the reason for not wiping data as well).
This also brings an important aspect of repairability, I've been paying for extended warranty and discount on battery replacement for years to an android manufacturer and when the time arrived(during lockdown) they wanted my device sent to the repair-center as there was no policy to send the parts to the consumer's place.
Although I don't believe for a moment that Apple is pro-repair now, I hope them sending parts directly to the consumer would be followed by android manufacturers as well.
This also brings an important aspect of repairability, I've been paying for extended warranty and discount on battery replacement for years to an android manufacturer and when the time arrived(during lockdown) they wanted my device sent to the repair-center as there was no policy to send the parts to the consumer's place.
Although I don't believe for a moment that Apple is pro-repair now, I hope them sending parts directly to the consumer would be followed by android manufacturers as well.