That's the scary, and perhaps most immoral, part about Google. More so than other megacorps, it relies on a shadow workforce of contractors to do core parts of its work. It's quite the caste system, and most Google FTEs are oblivious or choose to ignore it.
I know a Google contractor who was denied access to a lactation room at her office (she's the type of contractor who works full-time alongside regular employees). When she tried to fix that, she got sent into an infinite loop of support tickets being bounced around between different departments claiming it was the other one's responsibility. Literally no one was able to fix that for her. Her manager was on a different continent, and wasn't able to help either.
