You've surveyed the customers on the domain renewal price compared to GoDaddy and they prefer the $39.95? Or, they are given the option to purchase/renew from GoDaddy at checkout? Or, maybe what they don't know won't hurt them?
"If you don't, you're free to buy your own domain at GoDaddy (or anywhere else) and point it to Weebly, completely free of charge."
Sounds good. Didn't happen - tried to move a domain off the platform after a year. After 3-5 emails with support the domain eventually just expired. Glad it wasn't anything critical - just a simple site I had thrown together for a family member's business which was remade in Joomla.
I think the product is great for many people, the founders sound like nice people. Just unsure if the experience I had trying to get the domain back is a tactic or incompetence/honest mistakes. Of course I hope it's the latter because that'll get fixed.
We definitely support transferring domain names out of Weebly. Once you purchase it, it's your domain name. If we didn't do that when you asked, I'm really sorry. That's our mistake and it definitely shouldn't happen. Would you mind emailing me at david+c@weebly.com with your account username or email so I can look into the situation and make sure that never happens again?
As far as domain name prices go, we handle a ton of things for you that are otherwise really hard. The domain purchase experience from Weebly compared to GoDaddy is night and day, and we've put a lot of effort into making it extremely simple and hassle free. A lot of people are willing to pay a premium to save them time and hassle with a domain name, but on the off-chance they'd prefer to go directly with another registrar (GoDaddy or otherwise), they are completely free to do so.
Hey - no problem. Not like I spent much time on the original site. No need to apologize either - everyone these days loves an apology it seems! (sickening) I thought about it before you responded and my goal isn't to get anyone in CS in trouble or anything or make a big deal of it. Just seeing the article reminded me.
If you really support transferring domains out that's all I was wondering. I was told I would be sent an EPP code to switch registrars and never was. Asked for it to be sent again, then again, did the whole, "Did you check your spam?" exchange of emails, etc. The people I spoke w/ through email seemed genuine. For whatever reason I was just never sent the code and eventually gave up. Probably just honest mistakes - it happens. Anyways, continued success.
