> We’d like to apologise for the confusion and anger generated by this situation.
I don't see anything wrong with giving a real apology like "We apologize for releasing a game that violated our no-DRM policy, which applies to the base game and any DLC, and we're offering refunds to everyone who purchased it."
I don't see anything wrong with giving a real apology like "We apologize for releasing a game that violated our no-DRM policy, which applies to the base game and any DLC, and we're offering refunds to everyone who purchased it."