Isn't Discord just chat (aka IRC)? Every time I try to get on Discord, it seems chaotic and confusing. Like chat, I guess it depends on who the users are at the moment you happen to use it. Forums are a much better approach to information sharing IMO.

Discord is chat in a sense. But community forums are also a form of chat. You shouldn’t confuse a technical implementation (e.g. Discord or IRC) with the end product (e.g. fostering community discussion).