I’ve had very poor experiences with gsuite support. Once your issue gets past the front line support it disappears into an opaque void where nobody knows anything or can talk to anyone. Once I was asked to write a business case clarifying why answering my support question benefits Google. (Found a bug in gmail css handling, wanted a workaround).

With AWS support I can get an answer to my toughest “found a bug” issues in hours or a couple days at worst.

I’m pretty sure if I called AWS support on Thanksgiving and asked for help cooking a turkey they would send me a recipe. Their support is really amazing.