Amazon used to deliver stuff cheap and fast, but that hasn't been true for a little while now. I haven't been happy with Amazon's delivery service for a handful of years (well before the pandemic). Not only do they offer poor delivery service (stuff like throwing packages into an empty lot near my house that I have no access to, saying a package was delivered when it wasn't, not following the delivery instructions, consistently delivering after the estimated window, etc.), their customer service does nothing about this and has outright lied to me on the few occasions I was lucky enough to get a live person on the phone.

It's made me deprioritize Amazon when it comes to my online shopping.