Not to be contrarian, because you’re not wrong, but to provide a little additional flavor... I don’t have anything close to perfect recollection but I do have good attention to detail and how problems intersect, and a career-long recognition for it.
I’ve found myself repeatedly in a position similar to the one you describe for your former teammate but where I’d been regurgitating the same information for anyone who’d listen for months on end, often multiple times a day. I was on the newer end of the spectrum so I couldn’t imagine it being brand new information to anyone.
But I had to repeat the same details, including how they related to other recurring problems, for months before I could get any kind of shared understanding of the general problem. And even when I achieved that it would flit out of existence at the presence of any new shiny thing, even as I tried to butt in and explain how the problem was known and how I knew it related to the underlying problem.
People just don’t listen. They might want to. They might even embrace it. But unless they’re targeting the problem you’re trying to raise awareness about it’s all too easy to treat something as novel and all too easy to dismiss a repetitive voice.
People can only listen so much too. Like if you go over 6 critical issues at a meeting once or more times a week.... how many issues can you really 'know' / remember.
And when you're troubleshooting all those symptoms rarely just present themselves just like the examples and so forth.
After the fact it is easy to match and say 'this is just like that' but that's miles away from trying to do that every step of the way as something develops.
Well in the case I was describing it was just the same symptoms recurring. The reason they recurred so long is that the people who weren’t listening were focused on the symptoms and ignoring the root cause.
I’ve found myself repeatedly in a position similar to the one you describe for your former teammate but where I’d been regurgitating the same information for anyone who’d listen for months on end, often multiple times a day. I was on the newer end of the spectrum so I couldn’t imagine it being brand new information to anyone.
But I had to repeat the same details, including how they related to other recurring problems, for months before I could get any kind of shared understanding of the general problem. And even when I achieved that it would flit out of existence at the presence of any new shiny thing, even as I tried to butt in and explain how the problem was known and how I knew it related to the underlying problem.
People just don’t listen. They might want to. They might even embrace it. But unless they’re targeting the problem you’re trying to raise awareness about it’s all too easy to treat something as novel and all too easy to dismiss a repetitive voice.