Reminds me of working at MS as a designer. It's challenging for an engineering-focused company to suddenly try to integrate design into their products--especially one so focused on metrics. This often leads to "duct-tape design" instead of a clear unified design. User testing no longer validates design, but completely drives it. E.g., because our study found that users clicked more buttons when they are bright red and blinking in their faces, let's make all buttons blink red! Brilliant? No.
Reminds me of working at MS as a designer. It's challenging for an engineering-focused company to suddenly try to integrate design into their products--especially one so focused on metrics. This often leads to "duct-tape design" instead of a clear unified design. User testing no longer validates design, but completely drives it. E.g., because our study found that users clicked more buttons when they are bright red and blinking in their faces, let's make all buttons blink red! Brilliant? No.