Same problem as Google: how do you provide customer service to the 0.1% of custo...

		smackfu on April 29, 2011 \| parent \| context \| favorite \| on: Facebook shoots first, ignores questions later; ac... Same problem as Google: how do you provide customer service to the 0.1% of customers that have a unique problem that needs human intervention, without it being hidden by the other 99.9% that are asking FAQs?