Oh, the non-tech people hate it too, but what can they do? They have literally zero choice in the matter.
That's the thing with tech, and that's why I consider all arguments that "people voted with their wallets" to be bullshit in this space. Most users don't understand how computers work. They don't have mental models to recognize how things should work. They have no choice but to accept whatever they're being given.
Devices around them getting less ergonomic, slower, and more flashy UIs? "There are smart people building this magic, they must know what they're doing!". Their computers slowing down to the point of uselessness in the span of a year? "It must be these viruses!". Techies complain because techies understand it's all greed and laziness, and that same technology is capable of being much better than it is.
I mean, ask your parents whether they like their operating system. I'll bet their answer will be a resounding "no", and you may get an earful about their general frustrations with technology.
One notable moment where the dissatisfaction of masses was voiced in unison was the forced Windows 8 to Windows 10 upgrade. You didn't have to have any sophisticated mental model there to recognize you're being made to do something bad for you against your will.
That's the thing with tech, and that's why I consider all arguments that "people voted with their wallets" to be bullshit in this space. Most users don't understand how computers work. They don't have mental models to recognize how things should work. They have no choice but to accept whatever they're being given.
Devices around them getting less ergonomic, slower, and more flashy UIs? "There are smart people building this magic, they must know what they're doing!". Their computers slowing down to the point of uselessness in the span of a year? "It must be these viruses!". Techies complain because techies understand it's all greed and laziness, and that same technology is capable of being much better than it is.
I mean, ask your parents whether they like their operating system. I'll bet their answer will be a resounding "no", and you may get an earful about their general frustrations with technology.
One notable moment where the dissatisfaction of masses was voiced in unison was the forced Windows 8 to Windows 10 upgrade. You didn't have to have any sophisticated mental model there to recognize you're being made to do something bad for you against your will.