We need more self hosted email and less centralized control.
This is true, from both sides of the equation. The biggest single problem with email today, IME at least, is the number of major mail providers who are acting as gatekeepers for their users and doing a bad job of it. In particular, they block way too much legitimate mail, and often do it silently, so the sender is not even aware of the problem or able to contact them about getting it fixed.
Then the sender of the missing mail gets the customer support requests about the missing password reset emails, or the complaints that someone didn't know they were still subscribed despite the receipt emails being sent for each payment, or...
At this point, there really ought to be a blacklist for unreliable mail services on the receiving side analogous to the spam blacklists, so businesses can warn their users if given an address on a bad service and invite them to choose another.
This is true, from both sides of the equation. The biggest single problem with email today, IME at least, is the number of major mail providers who are acting as gatekeepers for their users and doing a bad job of it. In particular, they block way too much legitimate mail, and often do it silently, so the sender is not even aware of the problem or able to contact them about getting it fixed.
Then the sender of the missing mail gets the customer support requests about the missing password reset emails, or the complaints that someone didn't know they were still subscribed despite the receipt emails being sent for each payment, or...
At this point, there really ought to be a blacklist for unreliable mail services on the receiving side analogous to the spam blacklists, so businesses can warn their users if given an address on a bad service and invite them to choose another.