Please tell me this is a parody of the support responses?

The ™s make me lean in that direction.

Asking someone to spend $400+ just to upgrade equipment in order to support a service that doesn’t work well on the original equipment you sold them, takes some guts.

It's sarcasm

I have every generation and type of Chromecast and they all do this same shit and have been doing it since I got YTV two years ago.