I believe I read somewhere that it did result in an overall increase in viewership. There's no way they don't have those metrics.
My guess is that for some majority of users who weren't super bothered by it it genuinely caused them to watch more things. Even though a vocal minority was extremely upset about it, the numbers still worked out overall. Of course adding a preference is easy, and people who aren't upset won't bother to change the default, so this is probably a win/win for them.
My guess is that for some majority of users who weren't super bothered by it it genuinely caused them to watch more things. Even though a vocal minority was extremely upset about it, the numbers still worked out overall. Of course adding a preference is easy, and people who aren't upset won't bother to change the default, so this is probably a win/win for them.