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I was a paying customer of Mozy. Their 'restore' does not do resume. Yes, that means that after restoring 50 GB and losing internet connection, you have to restart.

Needless to say I was quite happy that I tried the restore before I actually needed it. And also that I'm not a Mozy customer anymore, although I'm still paying them so I guess technically I am - but that's just because they refuse to cancel my subscription and keep charging my credit card.

Lesson learned: stay away from Mozy, and EMC for that matter.



If they are charging your credit card at this point, go to your credit card company, now, and dispute the charges. By law the credit card company has to believe you, and won't pay them another cent.


Yeah that's what I thought, too. I'm in the Netherlands though, Land of Cheese, Clogs and Worst Customer Treatment Ever. Credit card companies cannot be contacted directly here, cc's are issued through banks, who then do the customer 'service' for these cards. So I called them and they basically told me that I could a) cancel my whole card, which would mean that I would have to change all subscriptions etc. that use this card; or b) file a complaint, but the lady at the customer service desk basically told me I wouldn't stand much of a chance 'because it's a subscription'. This doesn't make sense of course so I'm going to file it anyway - this is all on a card in someone else's name though (company card) and only the person whose name is on the card can make a complaint. So now I have to get my boss to call, wait for god knows how long to actually get someone on the phone, and all for getting a freaking cc dispute. Ugh.


Not entirely true. I have a card straight from Amex. Fortunately I can't tell you if that makes things better.




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