I can see myself being one of these irritated people. More than once, I've posted (maybe not even on Twitter; maybe on a support channel of some sort) something like "why did it take me 30 minutes to figure out how to do X?" And people, particularly the developers or people in the community, will reply with "just do Y and Z and you can do X". This irritates me because I didn't say "I can't do X!", I said "it took me 30 minutes to figure out how to do X". I.e, a usability problem, not a functionality problem. And the fact that it doesn't register to them that this is what I'm complaining about is all the more irritating ("yes I know, but the point is..." from your example), because it feeds into my bias that they have a blind spot about their own UI.
As to whether I'm just venting, I suppose I imagine that on Twitter the developers might hear my complaints. (And yes, as such I should always remind myself to keep my complaint relatively respectful for this reason).
As to whether I'm just venting, I suppose I imagine that on Twitter the developers might hear my complaints. (And yes, as such I should always remind myself to keep my complaint relatively respectful for this reason).