Part of management's responsibility is to keep interruptions under control. If management does nothing so that everyone goes directly to the engineers; management isn't managing.
Specifically, this includes making sure that everyone is onboarded so newcomers don't need to go to the more experienced engineers to ask trivial questions. It also includes making sure that processes are defined and agreed on by stakeholders, making sure that people don't bypass the ticketing system, and sometimes reminding certain employees about things like manners.
Part of management's responsibility is to keep interruptions under control. If management does nothing so that everyone goes directly to the engineers; management isn't managing.
Specifically, this includes making sure that everyone is onboarded so newcomers don't need to go to the more experienced engineers to ask trivial questions. It also includes making sure that processes are defined and agreed on by stakeholders, making sure that people don't bypass the ticketing system, and sometimes reminding certain employees about things like manners.