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I hope so! I've had so many software enhancements written off by product owners because the features were, "targeted at power users". It gets tiring explaining that while we might not have any power users before the app is released (besides devs); we certainly will if our app meets with any definition of success.

That being said, I once put my high-expectations into hasty action and found out that my expectations and my customer's expectations can differ in seemingly impossible ways.

I was working on-site at a gold mine in Nevada performing updates to our mining software suite when I became deeply bothered by the fact that the touchscreen panel which we installed in the equipment had a keyboard where the letters were laid out alphabetically.

I quickly coded up a QWERTY version (and even had a DVORAK mode that could be toggled via an environment variable). I pushed the code that night and then went to an operator training session the following evening. More than one person asked why all the letters on the keyboard were in a random order. I barely tried to explain. Just admitted that it was a mistake and rolled back the code change.



They'd seriously never seen a computer keyboard?


I guess... I'm sure they'd seen a keyboard, but likely never studied it. Lots of flip phones and people that used a computer once at the library. Seemed impossible in 2011.




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