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SLAs aren't for engineers, they are for financial people to make agreements on payments for downtime.


Good SLAs are also for engineers.


That's what SLOs are for


If you only look at the SLOs you are a junior engineer working for someone else making the big decisions. If you are designing a system you want to look at the SLA. Engineers are not just assembly line workers that consume specs and spit out parts.

Nothing wrong with just using SLOs, but if you are a technical lead or senior engineer, you should have the big picture.




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