Nothing like having what should be a world class company falling prey to the same type of screw-ups that plaque 'the local guy maintaining some wordpress site on a shared server'.
Separately there is nothing that says that a company like Cloudflare has to air their dirty laundry (as the saying goes). The vast majority of 'customers' really don't care why something happened at all or the reason. All they know is that they don't have service.
Pretend that the local electric company had a power outage (and it wasn't caused by some obvious weather event). Does it really matter if they tell people that 'some hardware we deployed failed and we are making sure it never happens again'. I know tech thinks they are great for these types of post-mortems but the truth is only tech people really care to hear them. (And guess what all it probably means is that that issue won't happen again...)
100 not true. All you have to do is pull a list of the daily additions and deletions and you will see that they have many customers that are not 'tech' people. Further you are assuming all the customers of theirs that are tech people even read and keep up with blog posts like this.
Good engineers like knowing why things break. I just started a book on the reasons why buildings collapse. It’s essential a series of post-mortems of specific events. I have zero formal architectural or civil engineering experience — just an inquisitive disposition. For anyone interested, the book is called ”Why Buildings Fall Down.”
You are reading this for entertainment and perhaps to learn but my point wasn't that it wasn't potentially interesting but more the actual business purpose of doing this.
One again using an example of lost luggage I don't really care (other than an interesting story) why my luggage was lost I just don't want it to happen and an airline writing a detailed story doesn't give me any more confidence they won't have a different problem happen again. If anything it maybe even opens up the door if something I read seems that it could have been avoided (whereby if they say nothing I might not know that it could).
Separately there is nothing that says that a company like Cloudflare has to air their dirty laundry (as the saying goes). The vast majority of 'customers' really don't care why something happened at all or the reason. All they know is that they don't have service.
Pretend that the local electric company had a power outage (and it wasn't caused by some obvious weather event). Does it really matter if they tell people that 'some hardware we deployed failed and we are making sure it never happens again'. I know tech thinks they are great for these types of post-mortems but the truth is only tech people really care to hear them. (And guess what all it probably means is that that issue won't happen again...)