In my line of work there are perverse incentives for hyping up new stuff and then not dealing with bugs and problems. It's not been me doing that but I've suffered by comparison against others who embraced that dark pattern.
Complaints are publicity. They bump internet discussions, create buzz, and often go along with protestations of 'I really love (FooBazBar), I promise it's the best thing ever, now if you would only fix this bug…' and then angry flames over the bugs and defenders coming to protect the honor of FooBazBar.
Fix bugs and people are happy and stop talking. They return to happily using the product. Again, we're talking perverse incentives for just the sort of obnoxious behavior you describe, or worse.
Complaints are publicity. They bump internet discussions, create buzz, and often go along with protestations of 'I really love (FooBazBar), I promise it's the best thing ever, now if you would only fix this bug…' and then angry flames over the bugs and defenders coming to protect the honor of FooBazBar.
Fix bugs and people are happy and stop talking. They return to happily using the product. Again, we're talking perverse incentives for just the sort of obnoxious behavior you describe, or worse.