I did not mean that of the documents 5% of every document was custom: I mean that of the say 100 docs I signed, 5 were not just standard out of the drawer with only the parties changed.
Disclaimer here is that I am not from the US and as I understand legal things are different there: many things were you get sued over in the Netherlands where the contracts could be an issue in the US, are basically laughed out of court here in NL. Anecdotal; someone tried to sue us for damages because there was a misspelling in a contract with him. The judge told him literally to not waste his time as the intention was clear. Also indirect damages are not taken very seriously here (and should be nowhere imho, but I hear they are in the US).
So I only made my comment based on my experience in NL, DE, HK, ES and UK and there I mostly saw copy/paste work while still being billed hours for that non-effort.
Disclaimer here is that I am not from the US and as I understand legal things are different there: many things were you get sued over in the Netherlands where the contracts could be an issue in the US, are basically laughed out of court here in NL. Anecdotal; someone tried to sue us for damages because there was a misspelling in a contract with him. The judge told him literally to not waste his time as the intention was clear. Also indirect damages are not taken very seriously here (and should be nowhere imho, but I hear they are in the US).
So I only made my comment based on my experience in NL, DE, HK, ES and UK and there I mostly saw copy/paste work while still being billed hours for that non-effort.