> Given how poorly people multitask, I'm surprised things like devops aren't over-filled so that failures that need responding to don't affect schedules.
In my experience, most management is unfamiliar with things like scheduling theory. That they'd fail to overfill some areas to cover peak demand is not surprising to me.
An idle worker is an evil thing to most management minds, they don't understand that 100% activated workers means you have no capacity to handle surplus work. And every "stop the world" event to cover a new fire (started by management's bad judgement) means that the fires will continue.
In my experience, most management is unfamiliar with things like scheduling theory. That they'd fail to overfill some areas to cover peak demand is not surprising to me.
An idle worker is an evil thing to most management minds, they don't understand that 100% activated workers means you have no capacity to handle surplus work. And every "stop the world" event to cover a new fire (started by management's bad judgement) means that the fires will continue.