Honestly, Marriott is a terrible chain with contempt for its own customers. Every time I use a Marriott (not always by choice) I’m insulted by the quality of food for the price they ask. I once got $10 ‘fresh squeezed OJ’ at breakfast before knowing the price and realizing they were pouring it from a Tropicana container.
So when I hear this story I’m not even remotely surprised by Marriotts behavior. Upper management has its head so far up its own rear end this is par for the course.