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What I wish I knew before starting a business (venturebeat.com)
92 points by d2viant on Aug 25, 2010 | hide | past | favorite | 36 comments


There are corollaries to a bunch of these items:

1. You will need to be more agile than you could ever imagine. It's amazing how much dexterity and foresight is needed to manage things when they're moving at such glacial pace, but timing is critical. An hour could mean the difference between eating next month or closing up shop.

2. Some items will succeed quickly, but only temporarily. You need to burn the kindling, but you also need some good wood. This is especially critical when you're in a service-based company. Your first few clients might bring you a lot of bacon, but the clients you build relationships buy you a pig farm.

3. You can't do it alone. Whether it's financial, technical, social, or moral support, you're going to need it eventually.

Overall, I think this list petered out a bit in the end, and some of the points missed the mark. Overall, I think that running a business is a lot like fishing, playing a game of poker, and riding a bicycle at the same time. You need patience, attentiveness, social and observational skills, and endurance.

And a very understanding wife.


It got a bit sexist there in the end.


Apologies!


Nice point about bad employees will be the most loyal :-) I had not quite thought of it that way.


Me, I'd worry about the person whose most loyal employees were bad. It would mean they don't provide the kind of workplace where good employees stick around. The number one reason people leave jobs: they don't like their boss.

There are a lot of technically brilliant people who aren't looking to move for a 10% pay rise (unless they are grossly underpaid - sheesh, don't underpay your people). Great people will stay for a good boss (see above), a happy environment, a degree of creative freedom, opportunity to work independently, the chance to extend their skills, etc etc.

It's true that bad employees generally don't quit, though.

[Edit: Don't believe me? Ask Pixar what their staff turnover rate is. Is Pixar full of bad employees? Methinks not.]


I'm not sure the intent was commutative (if a then b, but not if b then a)?

Your bad employees will be loyal.

That doesn't mean your loyal employees will be bad.


i wouldn't consider that to be a rule of thumb, but it is definitely something worth mulling over as an employer.

i know a good number of employees who were extremely loyal not because they were bad, but because they had been with a company for so long that their skillset had narrowed from deterioration down to exactly what their job was, and they were very good at it.


Of course, not a rule of thumb. I guess loyalty comes in many flavors. Loyal good employees with not so aggressive career ambition is probably one of the good flavors for an employer. It is the loyal bad employees flavor one needs to watch out for.


I somewhat take issue with the re-wording, if only because I equate loyalty to so much more than 'sticking around'.

The statement, "bad employees don't quit" holds more water than "bad employees are more loyal." If they were more loyal, their loyalty would offset their badness, generally speaking. It's possible to have an imcompetent employee who tries really hard, but generally, the 'bad' employees are the ones who could do better, but who aren't loyal to the work, loyal to the customers, or loyal to a work ethic.

I don't know if that's what the other responder meant, but the rewording you put makes it slightly less accurate, though I definitely agree with the sentiment.


5. Your bad employees rarely quit

If you've ever worked for, or with, the government this is readily apparent.


This is true of any large organization. No government bashing required.


A large organization populated by bad employees will go out of business. Only the government and its appendages have the luxury of avoid that fate.


You will not believe how many bad employees a large organization can carry and still grow and prosper.

I mean, ever talked to an AT&T call center? Do you see them going out of business any time soon?

There was this guy I worked with on a previous job. He was simply unqualified to do his job, and displayed no interest in becoming more qualified. He did the bare minimum to survive, and very often others had to do his work for him so they can make progress in their own job. For various reasons his managers preferred to keep him even though he knew of his low performance. He was there for 3 years when I left. The organization is in no danger of dying, even though around 30% of the employees were of similar quality.


When I think of firms not dependent upon nor beneficiaries of government largesse, market manipulation, and anti-competitive barrier raising, AT&T isn't what comes to mind.


Sigh.

HP? IBM? Oracle? Verizon?

Although "market manipulation" is broad enough to include any large company at all. Same with "anti-competitive barrier rising".

So, we can say that past a certain size companies become evil bastards and have many bad employees and they survive quite well.

They are still not government though, and consumers could choose to stop using their products and they could go out of business. Except they don't.


Perhaps I wasn't clear. Let me try again:

When I think of firms not dependent upon nor beneficiaries of the government's largesse, the government's market manipulation, and government's anti-competitive barrier raising, AT&T isn't what comes to mind.

And of course the firm's resistance to market forces is not binary, but rather proportional to how close the firm is to the government corpus. Fannie Mae and Freddie Mac more so than AT&T more so than Apple.


So I was hoping you will accept one of my other examples of companies with large numbers of bad employees that show no intention of going out of business any time soon.

The cellphone market is highly regulated, but the large computer and software manufactures don't seem to depend on government manipulations.


In my experience, it's way worse in government (although that could be because they have large unions that protect the deadwood, not just because it's government).


Not many businesses come close to the nyc dmv


I work for the federal government, and have worked for large corporations; While the bashing may not have been required, it's definitely appropriate in this scenario.


creed bratton, the character, is very real.


A good corollary to #4 is that good bosses/managers are also very hard to find. That includes most of the people who will be reading that blog full of self pity about the bad luck they have finding good employees.

Why is it that these management blogs always pander to the readers without ever suggesting that the problem may be you - the manager/boss.


Don't know if I agree with #2. There are plenty of overnight success stories that are 10 years in the making (Zappos comes to mind). And plenty of startups had to muscle through tough times without seeing "quick success" (Pandora). Countless others.

If things things that succeed tend to do so quickly, why is the idea of a pivot so important?


Perhaps pivoting is important to turn away from something that isn't succeeding, towards something else that might.


The larger a company is, the easier it is for bad employees to hideout in the org. The path of least resistance for the average manager is to just let it slide.

It is also my experience that letting poor performers slide has a big impact on your top performers. Top performers want to be part of a winning team, and letting slackers ride sends a terrible message.


There's actually some research, which I couldn't find that points out just the opposite. The best performers often like being the best performers, and actually take a slight pay hit for being considered the best.

But there's probably also a difference between working with someone who does no work, takes 3 hour lunches, and never gets anything done on time. Versus the person who works hard, but just takes 20% longer than you to get stuff done. The former really bug people, but the latter tends to just make you look good, while still helping the company.


I've left several companies because of the general attitude of letting lazy/bad/non-caring employees slide by.


"If you want to build a business predicated largely on finding, getting and keeping quality employees to succeed, you should understand that premise will be your greatest risk. Finding a market and profitably selling to it (usually the greatest risks) will take a back seat. Better yet, pursue a business that needs some reasonable percentage of employees to be really good."

I'm having trouble parsing that. What option is the last sentence better than?


He's saying it's better than the first option: pursuing a business that requires a very high percentage of quality employees in order to have any chance of succeeding.


I'm interested in item 2 (things that succeed do so quickly). Is this true?

Edit: (I should note that I'm more interested in this observation as applied to people than I am applied to products, though. Are great salespersons great on the first day, or is it possible that some people just need time to get used to the environment?)


I'd love to see some data on this as well, are there no instances of slow and steady winning the race in the startup world?


The unlucky point is so true. All kinds of crazy costs and snafus will sneak up and knock you off your feet. Taking care to plan ahead always helps, but having that new server go dead or finding some unexpected legal fees or finding an unanticipated tax bill in the mail can really knock you off your game for a few days.

Just be sure to keep some emergency cash reserves on hand if you can afford to do so. It can save your sanity and your company (I've had 2 instances where the cash reserves have saved my company's behind: (1) was for a costly rescue from DriveSavers and (2) was for some hefty but worthwhile legal fees from an unexpected legal dispute.


I'm a solid worker - just spent the weekend in the Bay Area for the first time ever and on the Saturday I worked for 16 hours instead of seeing anything. Anyone want to hire a solid worker for some freelance? :)


What do you do? Dusing at row27.com


.NET mostly - just looked at your site so I doubt that lines up but you have nice looking work :)


I believe the author is confused about what a "sunk cost" means.




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