> pre-agreed price so you don't need to worry that you drive in circles
This isn't the case in the UK, it's always an estimate and I've had plenty of shitty drivers who don't know how to drive in London which have added 10 mins to a surge price journey because they've missed turnings, driven round in circles or taken the wrong bridge.
But with Uber, you can message customer service who have a full gps trace of your trip. This actually works, I’ve done it. They refunded my entire trip, and I bet the driver has a mark on their record somewhere.
This isn't the case in the UK, it's always an estimate and I've had plenty of shitty drivers who don't know how to drive in London which have added 10 mins to a surge price journey because they've missed turnings, driven round in circles or taken the wrong bridge.