In my wife's correspondences with Yelp (via voice and e-mail) on behalf of her clients, they kept focusing on that word 'algorithm'....like it's some magical, mystical thing that nobody really understands or controls. That was the key word that was used in all of the bullshit deflections.
Thing is, Yelp is absolutely dominant in this space, so we're all kind of stuck with it.
Not if they are exposed to the general public by way of recording / hard proof, as the original commenter said. Once people know they are lying scum, their dominance will fall.
I really don't know how they became so dominant, but Yelp is basically The Way my family and tons of people we know find services, restaurants, and the like. We live in the SF Bay Area; I don't know how widely applicable it is, but based on the work my wife has done with her customers (all over the US), Yelp is generally pretty important everywhere in a lot of sectors.
In my wife's correspondences with Yelp (via voice and e-mail) on behalf of her clients, they kept focusing on that word 'algorithm'....like it's some magical, mystical thing that nobody really understands or controls. That was the key word that was used in all of the bullshit deflections.
Thing is, Yelp is absolutely dominant in this space, so we're all kind of stuck with it.