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For me as customer, Amazon is almost the best, some times I think it could be better. The UX for their video service is awful, but okay.

For its employees I hear only bad things, like that Amazon won't talk to the union in Germany or what The New York Times wrote a couple of years ago.

I'm so conflicted about this company. But it matters. Both sides matter.



Wasn't that NYT article found to not be very accurate?


No. While one or two data points may be fuzzy, and it's the case that Amazon gives teams a lot of leeway in culture definition, it's wholly internally consistent with the quiet conversations you get with people in Seattle.


I'm not so sure that not talking to a union is a bad thing. :-)




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