My experience of support with Google Apps for Business makes me very wary of using anything Google for critical business infra. Google products are nice, but as soon as you hit a problem or edge case, you're on your own in my experience.
I used to work on the Azure Portal Team. As much negative things as I can say about Microsoft, they take making things just work for developers seriously, despite high prices and misc. service issues.
The since nixed compute container project I initially worked on really exemplified this.
I tend to use Colo or AWS when possible but I have a client that insisted on Google GCE and Endpoints.
I've spent so much time time digging through source code and working around broken dev tooling, and dealing with incorrect or out of date documentation thanks to that requirement.
In my personal opinion Google has a way to go in mature tooling. Silent failures, or worse failures that don't result in build failures are not acceptable. Requiring paid support contracts to resolve an issue in google infra is not acceptable. Incredibly poor support for local dev environments is not acceptable.
After dealing with this stuff, I find it unlikely that I will ever rely on their systems in the future. AWS/Colo or, with reservations, Azure all the way.
Exactly. Because they've usually only experienced support for Google's free services, people assume all Google support is minimal - but it isn't. We pay $150 a month for silver support, and in the extremely rare (several years apart) case we need help, we get it.
True, it costs $5 a month - nearly free. It comes down to the eternal truth that there is no such thing as a free lunch, and expecting a $100/hour support person to be at your beck and call for $5 a month isn't realistic.
