It was also a very useful employee relations move: Bill wasn't "above" the task ... | Hacker News

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		XaspR8d on Feb 14, 2017 \| parent \| context \| favorite \| on: Can I Talk to that William Fellow? He was so Helpf... It was also a very useful employee relations move: Bill wasn't "above" the task of a customer support call and demonstrated respect for the support workers by performing his best in their role, even if very temporarily.

tjr on Feb 14, 2017 [–]

I wonder if Bill wouldn't have happily fielded the second call from that customer too, had he been asked.

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