The problem isn't that the car had an issue, it was that Tesla's customer service operation is apparently Google-esque in the way that it is over-automated to the point where it is difficult to reach a human, and when you do they are apparently script-reading cogs in a wheel that change every time you contact the company.
I'm willing to deal with that when it comes to buying a $300 cellphone, but for a $100,000 car it is inexcusable.
(The primary reason I haven't gone to a Pixel from a Nexus 5X is that even $650 crosses over my threshold of dealing with Googley-service).
Huh, every time I've called the Tesla support line, a human has answered. Sometimes it's a real engineer. Tesla is #1 in customer loyalty among car brands, so it appears that my experience isn't unusual.
This story is a perfect example of why that statistic doesn't mean much. People buying Tessa's now are so giddy to purchase that almost nothing could dissuade them from sticking with Tesla. It's a small sample size of excited early adopters. Once the hype dies down, so too will their loyalty if they continue to produce cars with poor reliability. Great customer service doesn't make up for not being able to drive the cars.
http://www.autoblog.com/photos/consumer-reports-least-reliab...
I'm willing to deal with that when it comes to buying a $300 cellphone, but for a $100,000 car it is inexcusable.
(The primary reason I haven't gone to a Pixel from a Nexus 5X is that even $650 crosses over my threshold of dealing with Googley-service).