Not the OP, but I personally root for Tesla because they're the ones pushing the envelope when it comes to EV cars. If it wasn't for Tesla's huge popularity, it is doubtful we would ever see mass-market adoption of EVs.
That said, it's clear that innovation can come at a cost, as we read in the article. Tesla handled this very poorly. If I were the author, I would have taken them to court, despite being a huge fan.
They had multiple out of pocket expenses due to their supposedly "no defects found" Tesla. Rental cars (they were half way across the country from home and Tesla's idea of a rental option was "cannot leave the state you are in"), etc.
That said, it's clear that innovation can come at a cost, as we read in the article. Tesla handled this very poorly. If I were the author, I would have taken them to court, despite being a huge fan.