I recently had to reserve six hotel ballrooms/conf. rooms for focus groups. Hotel sales offices suck. They are not responsive, sometimes taking days to respond, they have old technology (if any). They require signatures on multiple documents (almost none use online forms). For some inexplicable reason sales and catering managers all have assistants, who by the way, cannot actually do anything or give you any information, they are just clerks to take info. It was a coordination nightmare to set up all six locations and dates. There is great opportunity here to automate and streamline this process.