During crowdfunding, we're busy taking orders, talking to press, making sure we update our users with marketing campaigns, etc. How do you manage customer care during the time of the campaign?
It's really important to have a plan for this. We were not prepared and got blindsided and it took basically the whole teams effort for a couple of days before we systematized it.
Here is a direct quote from the guy who set up and manages our customer service system "be meticulous but also efficient".
The best platform we've used is "Front" also a YC company. Clean and super fast interface.
