> Basically, users are given an intentionally badly designed user interface in which they receive no training, and a task that is impossible to accomplish within the obvious constraints of the interface, and asked to accomplish a goal.
This is a gross misrepresentation of the test. The task is to manage incoming reservation requests. Having to decline such a request does not mean the "task is impossible to accomplish". It just means that the correct answer is to deny the incoming request within the framework of the test. Also, the test simulates an entirely realistic simulation. In everyday live, I often have to decline meeting requests and propose alternate dates. Also, having to use badly designed user interfaces without training seems very realistic to me. Being good at handling that is a relevant skill in modern life.
This is a gross misrepresentation of the test. The task is to manage incoming reservation requests. Having to decline such a request does not mean the "task is impossible to accomplish". It just means that the correct answer is to deny the incoming request within the framework of the test. Also, the test simulates an entirely realistic simulation. In everyday live, I often have to decline meeting requests and propose alternate dates. Also, having to use badly designed user interfaces without training seems very realistic to me. Being good at handling that is a relevant skill in modern life.