I kind of find this video to be disingenuous. She claims that the device was direct from Apple and only proof is by the parts they used and the craftsmanship, in the comments she does mention receipt, but no timeframe so could've been replaced by Apple the later repaired by someone else, also she implies 3rd party vendors parts and craftsmanship is just as good. So wouldn't it stand to reason that it's equally possible they got the repair done somewhere else and not mention it?
I've worked as a tech long enough to know customers often forget to mention all damage, issues & past repairs. Sometimes out of malice, but generally simply because they forgot, they don't know better or they weren't privy to all the info (bringing it in for some other family member, so on).
Also, bad boards happen regardless if they're refurbished or new. With Apple supplied boards I find that to be the exception rather then the rule. Wish I could say the same about 3rd party vendors, I understand it's a cut throat business and Apple getting into the business a decade and a half ago didn't help, but this video really seems to want to make Apple out as the villain trying to pass off crap products/repairs as ok.
After opening thousands of iPads, there is no question whether you are opening an iPad sealed by Apple, or if has had a prior repair and been resealed.
Independent repair screen swaps can be very good, especially when 100% of the old adhesive is removed, the frame cleaned, and the aftermarket adhesive is of original quality. But even with this, the pressure required to remove the sealed screen is less than an original screen. The dust seal between the LCD and digitizer can't be replicated (or isn't replicated) by independent repair. The dust seal in this mini was intact.
There is no question, from experience, that this mini was an Apple refurb. Also, I don't know of any other shop that would replace the iPad mini PMIC. We only do it under duress since the effort required to CNC drill out the old chip, combined with the cost of the new chip is not amenable to profitable board repair compared the market value of a used iPad mini first gen.
There is no question that this board was an Apple refurb, and it's not the first one that I've seen that is like it. In reality, it is a very good refurb. Those damaged caps are not likely to cause any practical problems, and replacing the PMIC underfill was probably deemed not that important--which I would agree with.
I have no problem with Apple putting out refurbs like this, it is a great environmental move. But own it. It is what it is. I'd like to see Apple say "You betcha, that's our work and we're damn proud of it."
Thank you for the explanation, I left the repair industry just as iOS devices started to take the forefront and there wasn't much left to "repair" w/o getting out (de)soldering and reflow equipment.
Pretty sure they do "own it", that's what the whole warranty, either original or 90 days from last repair is all about. ;) I just think a single digit # of boards, that should've possibly failed QA, making it out to the public compared to the thousands you've seen is a pretty good testament to them being damn proud of their work.
Re-reading the description for your video, I think the issue is for non-AASP repair centers, much like any 3rd party repair location (whether it be Apple, or some other name brand electronic, appliance, or vehicle) is guaranteeing the quality of parts and labor one gets from the plethora of independents out there. I think the real issue to rail against is the plethora of poor 3rd party repairs that aren't certified or backed by any sort of warranty vs these outliers, as they're the ones that really cast a bad light on the independent.
I agree that poor third party repair shops are an incredible nuisance to the independent repair industry. But on par with that is how entrenched the opposite viewpoint seems to be among Apple fans--that "only Apple is qualified to repair Apple devices"
The reason I made this video is to shine a light on what Apple refurbishment really means.
I don't believe this case is an outlier. I have only ever seen two iPads that I knew for sure were Apple refurb and both were like this.
More strikingly, is the iPhone 6/6+ touch ic epidemic. There is widespread failure of the touch ic(s) leading to a characteristic gray flashing bar at the top of the screen and loss of touch function. What stinks is that many people turning in their in-warranty new iPhones for this defect are leaving with Apple refurb phones that contain boards that once had another life in someone else's hands. The problem is exacerbated by drop, so these refurb boards that made their way back to Apple have a high percentage of having sustained a drop severe enough to warrant trading in the phone for out of warranty replacement.
When Apple puts these boards straight into new housings with a new screen and battery, the refurb is set up for touch ic failure---and we are seeing tons of reports of touch failures in refurb phones.
Compare that to independent repair where a new touch ic is soldered on the board to replace the weak original chip--that is a much more robust solution, and carries a longer warranty.
I was prompted to make this video to just float the idea that "Apple always has superior repair because only they are 'authorized' to fix their products" is not true.
My motivation largely came from aggressive bullying and harassment, by some of the regulars at the Apple Support Community forum at any mention of independent repair as a viable option. I was banned from the forum for continuing to suggest that some problems could best be served by independent repair (such as data recovery after water damage) I did another video on my experience there. http://youtu.be/3VqYui3piV8
There were bunches of gadgets given out @ every IO, some to everyone, some to attendees of specific talks.
Also, said developers are planning to make money with these new skills, in addition to networking, I think most people find it well worth it or they wouldn't attend.
Anyone else wish they weren't working w/ Samsung, to me the phone just looks like a cheap 3GS knock off. I loved my N1, hell even the G1 was decent for it's time, this just looks so meh to me(here's to hoping the software is the WOW part)
Uh... it's a touch screen with a computer inside of it. What sort of "look" were you expecting? By that standard, how is the 4/4S not a "3GS" knockoff?
Seriously, smartphones all look the same today (modulo the occasional models with hardware keyboards). If you really believe otherwise, you're way too close to the industry.
If you're looking at a powered-off screen only, maybe all smartphones look the same. Do all laptops look the same? The design and construction of the bezel, sides and back of a smartphone contribute significantly to the user's experience. Design also serves to differentiate devices with very similar hardware and capabilities in a crowded market.
GP may have been referring to build quality/materials, but I could be wrong. HTC devices tend to use more metal and non-slip surfaces that feel solid, as opposed to Samsung's plastic. SGS2 vs HTC Amaze for instance.
I personally think Samsung phones _look_ better, but don't feel as robust as most HTC phones.
Samsung are doing a great job of going toe to toe with Apple in a bunch of spaces - mobile, ultrathin laptops. I think they're a good potential partner.
But your wish will come true - the suspicion has got to be that it will be Motorola get's the next Nexus, and potentially picks up the brand name on an ongoing basis.
Not until we stop paying for DRM-encumbered content. Kindles and Nooks are subsidized by the sale of DRM encumbered goods. If we buy them and use only DRM-free content, we will exert pressure on Amazon and Barnes and Noble to drop DRM on books (or, at least, offer content in non-DRM-encumbered forms) and thus, generate the same pressure to others who require DRM.
I'm happy there is an "open" option and all but I'm sort of put off by their "message" it seems to be very sophomoric statements of "hey hey we're here, look at us, we did this first!" to which I can't help but reply "did what first? what the heck are you actually doing, no i don't want to spend my free time looking through your code or waiting for an invite"
If anything this post and it's related comments seem to prove email ISN'T working as a support channel, phone is fine though, but it's relatively hidden.