> We are seeing a transition from the user as a customer to the user as a resource.
I'd argue that this started 30 years ago when automated phone trees started replacing the first line of workers and making users figure out how to navigate where they needed to in order to get the service they needed.
I can't remember if chat bots or "knowledge bases" came first, but that was the next step in the "figure it out yourself" attitude corporations adopted (under the guise of empowering users to "self help").
Then we started letting corporations use the "we're just too big to actually have humans deal with things" excuse (eg online moderation, or paid services with basically no support).
And all these companies look at each other to see who can lower the bar next and jump on the bandwagon.
It's one of my "favorite" rants, I guess.
The way I see this next era going is that it's basically going to become exclusively the users' responsibility to figure out how to talk to the bots to solve any issue they have.
I thought I agreed with you at first but I'm not sure. Either we disagree on how important what and why are, or on how "why" is the defined or expressed.
I think commit messages should actually have a concise "what" in them.
I frequently enough end up looking at git log trying to sort out what changed (to track down a bug or regression), and based on the commit message, do a git show to see what the actual diffs are.
So in that context, at least, knowing what changed in a commit is actually quite useful, and why is arguably less so.
I suspect my idea of "what" and your idea of "why" overlap in this scenario.
Edit: and after typing all that, I realized your comment doesn't imply there shouldn't be a "what" described anyway so maybe I'm just discussing nothing at all.
Sure "top-line" of the message (the subject line of the email) should be concisely "what" changed, but the rest of the message (the body of the email) should be the details of "why" and "how". More details on the "what changed" is often redundant because by that point you are seeing the diff itself, but the "why" and "how" is often the real important part to a commit message.
> You have the agency to let the person in front of you have a more enjoyable flight without judging them for it.
No, being doormat that never judges assholes is not necessary in order to be a decent person.
In fact, there is special category of decent person heroes who do the uncomfortable thing, judge assholes and even protect and help others when assholery becomes too much. Both when talking about recliners and like, terrorizing thugs in streets.
> Are you talking about agency and not being an asshole, or are you just being selfish about your space?
It is not being selfish to not want to give your space to an asshole who decided to take it. That person is still an asshole. And again, both when we are talking about recliner and when certain government sends violent thugs.
I'm someone whose weight easily oscillates by 2kg (1kg up/down from my average trend line), and it took a while to accept only the trend line over several weeks matters.
> When you want to make your pizza dough larger, you toss it above your head in a circle, so I guess that one doesn't really match the macOS gesture, I guess you should be spinning windows to make them bigger.
Did you mean American style guides prefer the latter?
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