Probably the closest I've ever been to getting a heart attack. Normally <$1 per month, and now suddenly $284,006,266,443.74. Whatever the bug is on their end, this is unforgivable.
Yeah, this one is bad because it’s off by so much I’m shocked it wasn’t caught by tests, alerts about unusual changes in the billing system, or even accounting. Like surely the P&L reports look all kinds of wrong right now, they have to be showing like 6M% profit margins and revenue measured in quadrillions.
I’m also a little surprised this didn’t trip a circuit breaker. For something as non-real-time as billing, I’m surprised they don’t have an automated kill switch that pauses the billing system and fires a page if variance in bills spikes. Naively some kind of “if the standard deviation of customer bills for this year changes by more than 50%, pause the billing system”. At that number of customers, those numbers should be pretty stable beyond internal billing changes they could normalize for.
If I were to guess this bug is in the "display" part of the system which is probably distinct from the "actually take money from the customer" part of the system. One can imagine they have gates on the "actually take money" part, especially for a large bill like ours which was ~$300b or about 2.5x AWS' 2025 revenue... In one month. Surely if we had actually accumulated that bill they would be the ones with the problems when we can't pay it.
Same here. I got an email with a bill of $233 million and an estimated $433 million until the end of the month. I panicked and nuked my entire setup (which wasn't used that much, anyway, the alert threshold was $1) - I really wonder how many people did the same.
It's been 2 hours and I still haven't fully calmed down.
Same - just had some malicious bots running through my platform last week and really thought they found a security hole after all. Even though the amount sounded ridicoulus, I got quite nervous and a very bad feeling when I logged-in AWS and saw that price.
Same. Cold sweat for about 20 minutes. Even though I saw the service health notification, I still spent the last hour trying to find where my storage spiked. In any case, I'll be tearing down plenty of stale infra after this!
The should pass a law saying they should have to pay you the amount over the correct bill as compensation; I bet they'll stop making mistakes like this pretty quickly after that
This is embarrassing for Amazon, but I’d take laughably wrong over subtly wrong any day. If the bug made bills 20% higher I probably wouldn’t have queried it.
Sphere looks quite promising, and I haven't come across them before. Their coverage looks pretty good as well, and pricing sounds reasonable. It looks like they have a Stripe integration. Is that something you're using?
I run a B2C SaaS business. We're an EU company. We use Stripe for all billing, and we use Stripe Checkout and Stripe Tax for all of our tax calculations. We've built our own tools to generate monthly/quarterly tax summary reports from our Stripe payments data.
Luckily most of our business is in the EU, so as an EU company, filing our EU VAT is easy.
We used Avalara for 1 year in order to setup VAT registration in Norway. We chose Avalara because they do in fact provide full service solutions for VAT (registration, filing, and remittance). However, they are expensive and were AWFUL to work with: poor communication/support, no integration with Stripe, and we had to manually generate carefully structured Excel files in order to import our sales data. We cancelled our contract with them after 1 year, but were able to take over the filing account from them and now our in-house accountant does the filing and remittance (which is quick, easy, and MUCH cheaper).
We have considered something like Paddle, but it is difficult to justify the increased fees as our business grows. For the amount of money we'd be spending on Paddle in extra fees vs Stripe, we may as well just use a service provider or hire our own staff.
With Stripe Tax we can easily monitor our thresholds in other countries. There are some countries that technically require registration for even a single transaction in that country, which is ridiculous. I imagine for most companies it is definitely not feasible to register, file, and remit in all of those countries.
Started AwardFares (https://awardfares.com) back in 2018. It's a search engine for finding flights to book using your airline miles. Started as a side-project, completely bootstrapped and self-funded.
We hit $2k monthly revenue after about 1.5 years. Growth completely stopped during COVID, but is now growing very well (more than 10x that).
Kind of funny, I'm still on my most recent replacement/repaired unit, and it's still working great since my AppleCare Protection Plan expired (knock on wood). But I guess it's only a matter of time until I'll have to buy a new one.
