This is fraud, no contest. The real question is what's the best way to deal with it. 1. Social pressure to re-instate equivalent service (1.5gb for me) 2. numerous small claims court applications (full refund + migration costs/damages) 3. Class action (similar to above).

To make any of them work to full effect, we'd probably have to band together? Any argument as to which method is preferred? CCT