Well, unless the person giving the corporate-sounding reply is the same one who made the decision to activate the translation bot in the first place, then no, it's not just two fallible humans. I have to assume there were multiple fallible humans involved in the process of doing the things that the Japanese user is responding to.
People are talking a lot here about the tone of the discussion, but lets not forget that the only reason the discussion is happening is because someone unleashed a translation bot. That was an actual action that was taken, and that is the root of the issue here, not what anyone said on a forum.
People are talking a lot here about the tone of the discussion, but lets not forget that the only reason the discussion is happening is because someone unleashed a translation bot. That was an actual action that was taken, and that is the root of the issue here, not what anyone said on a forum.