There is a common sense to support indies therefore negative comments for improper customer support are seen as toxic activity by wide. Since you don't want to stress a single individual.
There are also big-corp. products which are intentionally killed or abandoned. Many people get damaged. In the end all of us pay some price for the sake of progress. Otherwise nobody would dare to innovate or try to sell new stuff.
I think it is “audience capture”, a lot of the “hackers” on here are adult children and can identify themselves too much with this little indie company. After all, they would execute decisions the same way they would have done; recklessly. It’s the tech bro spirit.
There are also big-corp. products which are intentionally killed or abandoned. Many people get damaged. In the end all of us pay some price for the sake of progress. Otherwise nobody would dare to innovate or try to sell new stuff.