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> if you don't have it you lose a customer, rather than if you have it, you gain a customer

I completely agree with that take. That's exactly the reason why, for example, whenever I'm about to do some "Real Work" with my computer (read: heavyweight stuff), all Electron apps are the first to go away.

My work uses Slack for communications, and it is fine sitting there for the most part, but I close it when doing some demanding tasks because it takes an unreasonable amount of resources for what it is, a glorified chat client.



I use slack (and spotify) exclusively in the browser because I need a browser open anyway. Never met anything that required the desktop client.




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