Oh they are, but they're intentionally ignoring the feedback. Instead of listening to hundreds of users (a ridiculously high amount for a bug report) they've said (paraphrasing) that they have "many more users to cater to".

These organizations just demonstrate utter disdain for their users. It's not just Canonical. It's almost every company that's been around for more than a couple of decades. Microsoft, Google and Mozilla are also like this. They just don't care what their users want and they treat them like children who need to be spanked when they don't like it. I personally end all relationships I have with any organization that does this.