For me it's pretty easy. I want to start hearing and seeing positive anecdotes about real time communication with Google Cloud support. That is to say, I want to hear people start saying things like "I rang them, and everything was sorted out" ideally with a platitude attached like "it was actually a pretty good experience".
I hear this about AWS all the time, and I've even experienced it myself. One client some time ago had an AWS novice who was confident they could handle setting up the auto-scale groups. They made a small mistake, which lead to the scaling trigger being permanently on, and it auto scaling to 1024 ec2 nodes within the first half hour. Immediately after deploying a fix for the scaling trigger, I phone AWS to see if there was anything that could be done about the cost of this accident, and I had a small monthly credit to compensate, and a respectable discount on the next appropriate AWS training course so that the novice could learn more and hopefully avoid future mistakes.
THAT is the kind of story I want to start hearing about Google Cloud. "I used it and did not have problems", and "It works and was cheaper than AWS" is just not enough.
I hear this about AWS all the time, and I've even experienced it myself. One client some time ago had an AWS novice who was confident they could handle setting up the auto-scale groups. They made a small mistake, which lead to the scaling trigger being permanently on, and it auto scaling to 1024 ec2 nodes within the first half hour. Immediately after deploying a fix for the scaling trigger, I phone AWS to see if there was anything that could be done about the cost of this accident, and I had a small monthly credit to compensate, and a respectable discount on the next appropriate AWS training course so that the novice could learn more and hopefully avoid future mistakes.
THAT is the kind of story I want to start hearing about Google Cloud. "I used it and did not have problems", and "It works and was cheaper than AWS" is just not enough.